Frequently asked questions
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in China. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. We are experiencing delays with parcel delivery due to COVID19. It can take up to 30-40 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.
Q. How long will it take to dispatch the order?
A. It will take usually up to 3-6 business days, while, in peak times, it may take up to 7-8 business days to dispatch.
Q. Do you ship Worldwide?
A. Triple yes! We want the whole world to enjoy our products!
Q. Is shipping really FREE?
A. YES! We offer completely FREE shipping on ALL our products!
Q. Where is your company located?
A. Our company's headquarters are located in New Zealand, while our warehouses and vendors are in China.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely be sure that all purchases here are safe and secure and are SSL- encrypted to protect your data!
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs, but it depends where you are located and if you order more than 1 item. Tail of Joy will not be responsible for any customs fees or taxes that may be applied to your product. These funds flow exclusively to your local government. This means that we neither profit nor are responsible for the payment of any fees arising from the purchase of our products.